We've been troubleshooting a problem with "Add to Basket" not working for some time. On occasions the "Add to Basket" doesn't work and simply redirects the customer to an empty basket. No matter how many times they click, they cannot add the product to basket.
We have pinpointed this to customers entering the site on Google PLA advertising clicks (via google shopping). In these cases we can see in the log file that there are 'form key errors' for 'add to cart' actions which are attempted by customers coming in via PLA clicks.
We disabled the LiteMage Cache extension a week ago and we haven't seen this problem at all since then. Therefore this is related to LiteMage Cache.
Can you please advise how we can get assistance to resolve this?
Thanks
We have pinpointed this to customers entering the site on Google PLA advertising clicks (via google shopping). In these cases we can see in the log file that there are 'form key errors' for 'add to cart' actions which are attempted by customers coming in via PLA clicks.
We disabled the LiteMage Cache extension a week ago and we haven't seen this problem at all since then. Therefore this is related to LiteMage Cache.
Can you please advise how we can get assistance to resolve this?
Thanks