Generally, if you buy a license through a reseller, you should log a ticket to your reseller, and your reseller can log a ticket with us if they have any questions.
Each reseller should provide support. You will normally need to ask the reseller when you have technical questions. If you really like to benefit directly from experienced LiteSpeed support team, you 'd better buy the license directly from LiteSpeed store. If saving only $1 or $2 or a couple of dollars for the license, but you cannot get enough support from a reseller, it doesn't seem a good deal.
Anyway, if you any difficulty for the above process, please send an email to
support@litespeedtech.com with tmp root login, we can take a look.