Litespeed cPanel account suspension

[xsupportstaff]

Hi,

I'm using Litespeed with cPanel. When I suspend accounts, the website still works. I do not see suspension page.

( I tried clearing browser cache. So this is not a browser cache issue. )

How does Litespeed handle suspended accounts? Please help!

 

[mistwang]

which version of cPanel are you using? which version of LSWS enterprise?
LiteSpeed redirect access to suspend account to http://domain.name/cgi-sys/suspendedpage.cgi, works the same way as Apache.

It is working fine in our lab environment. Maybe we need to login to take a look if you are using the latest cPanel/Enterprise combination, something special with your setup.

 

[xsupportstaff]

WHM Version: WHM 11.44.1 (build 17)
Litespeed Version: 4.2.14

Litespeed was installed only few weeks back. I don't see any .htaccess file in public_html with redirection line. That is what Apache does in order to redirect.

In another server where I have litespeed, the suspension works fine. Still no .htaccess file created in that account too.

 

[NiteWave]

please force re-install 4.2.14, see if this issue still exists.

#/usr/local/lsws/admin/misc/lsup.sh -f -v 4.2.14

 

[xsupportstaff]

I did a force re-install. It still doesn't show suspended page. Also did a unsuspend and suspended again. Still the website works.

 

[mistwang]

If you switch back to Apache temporarily, will it show suspended page?

Maybe server side page cache is enabled? please check the response header for "X-LiteSpeed-cache: hit" with browser developer tool.