[Solved] Litespeed + Cpanel: awstats not working after installation

[fernandomm]

Hi,

After i have installed Litespeed on a Cpanel box awstats stopped working for all users.

I've doubled checked the configuration in Cpanel and Awstats is enabled.

How can i check what's causing this issue? Is any configuration required in Litespeed?

Thanks!

 

[webizen]

Is awstats not accessible or stats no longer changing?

 

[fernandomm]

Stats are no longer changing.

 

[webizen]

check domlogs (e.g. /usr/local/apache/domlogs/domain). if they are not growing, do one of the followings:
1. Do force-reinstall lsws from WHM Plugins -> LiteSpeed Web Server -> Admin Web Console (Actions -> Version Manager )
or
2. Download lsws package and re-install from command line. Use 'U'pgrade option to keep your existing configurations.

 

[fernandomm]

All logs inside /usr/local/apache/domlogs/ are indeed empty.

I tried the reinstall option but unfortunately it didn't worked, they are still not being updated.

Anything else that i can try?

 

[webizen]

If you have tried both options and it is still not working, pm your server temporary root access if you would like us to further investigate it.

 

[webizen]

Received your server access info earlier today and just checked your server.

CustomLog for each account is missing in apache conf file (/usr/local/apache/conf/httpd.conf). In other words, logging was turned off by your admin via cPanel. That's why no access log is generated in domlogs folder and awstats is not showing anything.

 

[webizen]

Apache logging (CustomLog/domlogs) being turned off is because Apache piped logging was enabled in cPanel. To disable it, go to WHM -> Service Configuration -> Apache Configuration -> Piped Log Configuration -> uncheck "Enable piped Apache logs" (it is checked currently) -> Save.