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marcosjordan

Member
#1
#1
We have the lite speed web server licensed and we use the prestashop litespeed as well.
We have a problem that out of the blue our website, gets a complete blank page, it doesn´t return any errors, just a blank page.
Sometimes it comes back to life a few minutes later, but most of the time it doesn´t come back and we have to reset our server in plesk or flush lite speed cache and it works.

If we take off lite speed cache it doesn´t happen

Anyone can help us?
 
M

marcosjordan

Member
#3
#3
In the erro_log , only thing we see if this message poping all the time:

2026-02-28 17:26:02.014671 [INFO] [1335832] [T0] [127.0.0.1:49790>2.154.143.72#APVH_domain.com:443] [ACL] Access to context [/] is denied!
2026-02-28 17:26:02.014725 [INFO] [1335832] [T0] [127.0.0.1:49790>2.154.143.72#APVH_domain.com:443] [ACL] Access to context [/error_docs/] is denied!
2026-02-28 17:26:02.019898 [INFO] [1335832] [T0] [127.0.0.1:49800>2.154.143.72#APVH_domain.com:443] [ACL] Access to context [/] is denied!
2026-02-28 17:26:02.019913 [INFO] [1335832] [T0] [127.0.0.1:49800>2.154.143.72#APVH_domain.com:443] [ACL] Access to context [/error_docs/] is denied!
2026-02-28 17:26:02.989954 [INFO] [1335832] [T0] [127.0.0.1:49856>2.154.143.72#APVH_domain.com:443] [ACL] Access to context [/] is denied!
2026-02-28 17:26:02.989968 [INFO] [1335832] [T0] [127.0.0.1:49856>2.154.143.72#APVH_domain.com:443] [ACL] Access to context [/error_docs/] is denied!
2026-02-28 17:26:02.990121 [INFO] [1335832] [T0] [127.0.0.1:49862>2.154.143.72#APVH_domain.com:443] [ACL] Access to context [/] is denied!
2026-02-28 17:26:02.990129 [INFO] [1335832] [T0] [127.0.0.1:49862>2.154.143.72#APVH_domain.com:443] [ACL] Access to context [/error_docs/] is denied!
2026-02-28 17:26:03.258208 [INFO] [1335832] [T0] [127.0.0.1:49864>88.7.215.131#APVH_domain.com:443] [ACL] Access to context [/] is denied!
2026-02-28 17:26:03.258261 [INFO] [1335832] [T0] [127.0.0.1:49864>88.7.215.131#APVH_domain.com:443] [ACL] Access to context [/error_docs/] is denied!
 
M

marcosjordan

Member
#5
#5
I put in google gemini and returned this:

"This error indicates that LiteSpeed is blocking access to your site's root directory (/) and, interestingly, to the custom error folder as well. This is a server-level permissions issue or a misconfiguration within the .htaccess file."

"The logs show an ACL Access Denied error for both the root context and the /error_docs/ directory."
 
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