iOS issue with Litespeed?

[craigward]

My website has an issue only with iOS users who cannot see images in my media albums, while Win and Android users have no problem.

I'm on a Litespeed enterprise shared server, I only use Cloudflare turnstile for spam management.

Thoughts?

 

[abk]

What is the application? Some CMS like WordPress? Can you reproduce this issue on a different iOS device?

 

[craigward]

I’m using Xenforo v2.3.4. Yes, iPhones and iPads have experienced it.

adktramping.com

 

[abk]

I can only guess why is this happening but I don't believe it's related to the web server from the details you shared. Since you are on a shared host and cannot switch to Apache to test the behavior, maybe you can shortly disable your .htaccess and see if some of your rules may cause this.

 

[craigward]

I can only guess why is this happening but I don't believe it's related to the web server from the details you shared. Since you are on a shared host and cannot switch to Apache to test the behavior, maybe you can shortly disable your .htaccess and see if some of your rules may cause this.

I tried that by swapping out the file with one from a fresh download and still have the same issue. For what it's worth, my .htaccess file is stock and not customized by me. This stumps me.

I appreciate your time with this.

 

[abk]

No problem at all, it's just tricky to pinpoint the exact cause for this weird behavior.
If you open a support ticket and submit credentials, with your permission I can copy the site to one of my test envs and see the behavior there when I switch to Apache.

 

[serpent_driver]

@craigward

The issue could be caused by the loading="lazy" HTML attribut im <img> tag. Safari browser only supports this feature since version 16.4, or since 2023. This means that users with an older browser will not see any images.

https://caniuse.com/?search=loading="lazy"

 

[craigward]

No problem at all, it's just tricky to pinpoint the exact cause for this weird behavior.
If you open a support ticket and submit credentials, with your permission I can copy the site to one of my test envs and see the behavior there when I switch to Apache.

My host escalated this to their level two support. I’ll wait to see what they come up with and respond back here with the response. If it’s unfavorable I will take you up on this offer.

 

[craigward]

@craigward

The issue could be caused by the loading="lazy" HTML attribut im <img> tag. Safari browser only supports this feature since version 16.4, or since 2023. This means that users with an older browser will not see any images.

https://caniuse.com/?search=loading="lazy"

I thought of this so I tested it on chrome for iOS and still have the same issue. It’s not consistent either as they can see some images but not all. It acts like a cache issue but I have cleared the cache in the admincp for the media albums. Stumped.

 

[serpent_driver]

I thought of this so I tested it on chrome for iOS and still have the same issue. It’s not consistent either as they can see some images but not all. It acts like a cache issue but I have cleared the cache in the admincp for the media albums. Stumped.

The server cache doesn't matter for static sources, but the browser cache, so if you use a different browser always purge the browser cache and press Strg + F5 keys if you want to check it.

 

[craigward]

The server cache doesn't matter for static sources, but the browser cache, so if you use a different browser always purge the browser cache and press Strg + F5 keys if you want to check it.

Still persists.

 

[serpent_driver]

Still persists.

Then this can't be an issue that is caused by LiteSpeed and you should ask XenForo support for help.

 

[craigward]

Then this can't be an issue that is caused by LiteSpeed and you should ask XenForo support for help.

That was my initial thought but they immediately said it was litespeed. I'm happy to go back to them. Thanks for the input.