Videos are stalling on Google Chrome/MacOS

#1
I started debugging on an issue that puzzled me and could only replicate on a LiteSpeed Server (probably Enterprise; it's a shared hosting).

I recently did a website with a lot of video content. It's not built with WordPress and I don't use any related caching plugins. I got feedback from my client that the videos don't run smoothly on MacOS Safari and are sometimes not responding. I then discovered by accident that scrolling through the timeline can stall the whole website with Google Chrome. Reloading or requesting another page on the same domain won't work anymore.

While the page is stalling, I can open the website in another browser without any problem. So it's not like the server is no longer taking any requests from other visitors. It also doesn't have to do with programming or a specific CMS. I can replicate the issue by loading the video directly with the url to the file. For testing purposes I tried this on different hostings/hosting providers with the same result.

I could reproduce this issue in different networks on several MacOS setups (15.2/Apple M1; 14.6.1/Apple M1; 14.5/Apple M2) with Chrome (latest, 131.0.6778.205) and – sometimes – Safari (17.6). But I don't face the issue with other browsers like Firefox, Brave or Arc.

As I mentioned, I tested this issue on three different LiteSpeed servers and several non-Litespeed hostings. I don't face this problem on non-LiteSpeed hostings.

After some research I came across the following issue from the forum. Although it's an old one, the experience is pretty similar:
litespeedtech .com/support/forum/threads/solved-transfers-stalling-over-ssl-with-chrome-on-macos.16304/
 
Last edited:

abk

Administrator
Staff member
#2
Since this is a shared hosting server, have you approached your hosting company to check server error/stderr.log in case there is any indication on what may be happening?
 
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